The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Steve Pruden Creating ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

Most of us learned the Golden Rule as children: “Do unto others as you would have done unto you.” This timeless principle serves as an excellent foundation for customer service. When we apply it to ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. As the world shifted in 2020 with the Covid-19 pandemic, so too ...

Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers & Shakers list five years later, was ...

More Than Two-Thirds Are Less Confident in the Economy Than a Year Ago and 76 Percent Are Spending Less, Trimming Retail Purchases Struggling with inflation and economic uncertainty, 56 percent of ...

People say the most important aspect of a good customer support experience is that the company respond quickly, according to recent research from Verint. The report was based on data from a survey of ...

YOUNGSTOWN, Ohio (WKBN) – A locally owned and operated home improvement franchise is being recognized once again for its sales, service and volume. Window Depot of Youngstown is award-winning and ...

Intelligence Node, a company that specializes in retail analytics, is expanding its work to support retailer clients and third-party sellers. This expansion will enhance online shopping by delivering ...

Carvana's car "vending machines" have served as a successful marketing strategy to build brand awareness and trust. Founder Ernest Garcia III spoke about rebuilding the company after its stock value ...