Apple is planning to institute fees for users that are seeking online chat support for out-of-warranty products, reports 9to5Mac. The company has reportedly been working on a new web payment system ...

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

After a long trial period, Zendesk has made Apple's Business Chat in Messages generally available to all customers. Following its adoption by the likes of American Express, and its rolling out to ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

A few weeks ago, a few strings of code in the Apple Support app showed that it could soon get a “Support Assistant,” based on generative models. The assistant is now live, as a limited experiment. As ...

Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app. Apple says that this feature ...

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Apple is about to begin charging users ...

While the most discussed features of iOS 11.3 have been the performance management and battery health tools, Apple also released a bevy of new features in the update such as Apple Business Chat. This ...

I can use iMessage to have a beer or water delivered to my seat at a baseball game? Go on, I'm listening. Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news ...