A casual call centre employee claimed she was unjustifiably dismissed and disadvantaged when she received feedback during her ...

The days of broadcast media training for bank call centre operatives may not be far off. The UK's first direct in November announced plans to offer video access to customer representatives over the ...

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A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce ...

Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.

Can fine words stop offshoring and repair the sector's reputation? The French social affairs minister, Jean-Louis Borloo, has announced new measures designed to help rejuvenate the call-centre sector ...

19 July 2006 MUSCAT -- Bahwan CyberTek group, in association with Infoline LLC, has initiated a six months' intensive (1,000 hours) call centre training for an initial batch of 25 trainees who have ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better ...

Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly ...

In an era where customers expect instant and accurate support, many contact centres still struggle with outdated manual processes that slow response times and increase errors. Retro Rabbit has ...