People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech ...

A quiet yet sweeping revolution is underway in the insurance industry, driven by artificial intelligence's potential to redefine operational efficiency and customer experience. This transformation is ...

In 2023, the United States witnessed a record-breaking 28 catastrophic weather events, each inflicting over $1 billion in damages, culminating in a staggering total of $92.9 billion. The J.D. Power ...

One silver lining to the COVID-19 pandemic: a 22% decline in frequency of auto insurance repairable claims has given insurers some breathing room to refine their customer experience and deliver higher ...