22 Customer Complaints That Became Company Legends

Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...

Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...
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A Customer Was Complaining To A Retail Worker About A Sale Price Not Ringing Up, But Her Items Didn’t Technically Qualify For The Sale

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

The Importance Of Treating Customer Feedback Like Financial Data

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...