22 Customer Complaints That Became Company Legends

Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...

Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...
Psychology Today

Mastering the Art of Complaints, for Customers and Businesses

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
Hosted on MSN

Customer Insists On Complaining To The Cashier About Self-Checkout, But Then She Threatens To Make Another Complaint

Some people need to vent. And, unfortunately, service workers often get the brunt of that venting. Would you be annoyed if a customer were venting to you about a problem that you couldn’t fix, or ...
Hosted on MSN

A Customer Was Complaining To A Retail Worker About A Sale Price Not Ringing Up, But Her Items Didn’t Technically Qualify For The Sale

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Bank of America outage: What has the bank said about the disruption and when customers can expect mobile and online services to be fully restored?

Bank of America's online and mobile banking services faced a major technical glitch. Thousands of customers reported issues ...