Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...
Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...
For example, this week I called customer service to address issues with my internet and cell phone — and, hopefully, refund some fees. In both cases, customer service did nothing for me. Despite ...
Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...
Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...
Co-Host, "CBS Mornings" and "CBS Mornings Plus" Tony Dokoupil is a co-host of "CBS Mornings" and "CBS Mornings Plus." Dokoupil also anchors "The Uplift," a weekly series spotlighting positive and ...
If you’re in the service business, you have probably experienced the heart-sinking moment when a customer filed a complaint. And sometimes when it hits too close to home, it bruises the ego. It’s a ...
BERRIEN COUNTY, Mich. (WNDU) - Over the last two weeks, several Michigan residents say they have been given the cold shoulder by their propane company, Ferrellgas. “I’ve been without propane since ...
Almost 4,000 years ago, a Mesopotamian man named Nanni was so disappointed with the copper he bought from a trader named Ea-nāṣir, that he decided to write a formal complaint. Today, this Bronze Age ...
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