Customer and homeowner demands are driving the water heating industry to advance water heating technology to both fulfill their needs and meet the industry-wide shift toward more sustainable ...

Cleveland — For technical compounders, the customer base always wants more — so these firms have to work to deliver. "Our customers demand new technology and they want better performance in flame ...

Best Buy’s third-quarter revenue fell 3.2% to $9.4 billion, from $9.8 billion a year ago, the company said in a Tuesday press release. CEO Corie Barry said the retailer struggled from weak customer ...

Several major U.S. airlines dialed back their quarterly financial expectations as the industry contends with softer demand from economic uncertainty and other factors. Southwest, American, and Delta ...

For a number of businesses worldwide, the demand for their services is often seasonal. It could be that they have a rush of customers across the summer, or it could be that demand hits a peak across ...

It is never a good feeling when a customer asks to speak with your supervisor, but sometimes it isn’t quite as bad as you think. When cashier in this story saw a customer walking over to talk to his ...

CX drives growth. Customer experience in marketing improves retention and revenue, and there’s a strong link between seamless CX and improved business outcomes. AI personalization. AI and data ...

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If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S.

The on-demand business model is a dynamic commerce tactic whereby products or services are offered on an as-needed basis. The on-demand model, also known as “accessibility on demand,” is primarily ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...