It’s tough out there for a customer journey mapper, at least one who is still clinging to the old or legacy ways of ...

Despite all the discussion about customer experience and employee experience last year, many brands still aren’t meeting expectations. Business buyers, consumers and employees are emerging from the ...

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

The future of engagement isn’t about mapping journeys for HCPs. It’s about earning relevance inside the journeys they’re already living.

AI is reshaping how people search, decide, and buy. Discover the key shifts defining 2026 and how to stay visible everywhere.

Complex construction projects can often leave clients feeling unheard and undervalued. In fact, it has been reported that 83% of customers will switch companies due to a poor customer experience. This ...

LONDON--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an ...

HR focuses on engagement and retention, while CX focuses on surveys and journey maps. Typical use cases that converge CX and ...

It’s time to roll up your sleeves and reshape the ecommerce customer experience with these seven ecommerce customer experience strategies. Collaborating with a branding and content design agency can ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...