The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.

In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to continue well into 2024, forcing ...

Microsoft's Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business, particularly its customer data platform. Microsoft's customer ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

In a LinkedIn post published early on Friday, June 26, the Corporate VP of Microsoft Stores, David Porter, announced that Microsoft was rethinking how to engage with customers moving their focus from ...

January is traditionally a time when Microsoft Gold partners re-enroll in the software giant's partner program. But what is normally an uneventful process is taking on new significance this year as ...

PALO ALTO, Calif., Sept. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced strategic advancements with Microsoft that deliver new ways for enterprises to improve customer experiences.

Customer support has become a crowded battlefield in enterprise technology as software vendors such as Microsoft Corp. and Salesforce.com Inc. rush to arm organizations with tools to create one-stop ...