McDonald's is one of the most popular restaurants in the world, but the company has been witnessing a troubling shift in ...

Chipotle has struggled in recent years. Following jaw-dropping growth that transformed the regional fast-casual restaurant ...

Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are actively seeking "revenge" for their troubles, a new study has ...

Comcast is continuing to spot a concerning pattern of customer behavior.

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

AT&T gained new customers in Q3 2025 but faces a churn problem as discounts end and billing issues frustrate users.

ROCHESTER, N.Y. — Despite a year-long News10NBC Investigation and assurances from the CEO of RG&E that things are turning around, the billing and customer service issues at the utility continue. Over ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...