McDonald's is one of the most popular restaurants in the world, but the company has been witnessing a troubling shift in ...

Chipotle has struggled in recent years. Following jaw-dropping growth that transformed the regional fast-casual restaurant ...

The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...

Comcast is continuing to spot a concerning pattern of customer behavior.

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Lowe’s (LOW) is facing another rude awakening after its sales recently suffered from a major shift in customer behavior. In Lowe’s first-quarter earnings report for 2025, it revealed that its ...

AT&T gained new customers in Q3 2025 but faces a churn problem as discounts end and billing issues frustrate users.

Vanessa Salazar of Apopka wanted a larger vehicle to transport her family. She fell in love with the Kia EV9. “We loved it. We thought it felt great,” Salazar told Action 9 Consumer Investigator Jeff ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...