Recall the diner scene in the movie Five Easy Pieces in which an improvising Bobby Dupea (played by Jack Nicholson) tried to obtain a side order of toast by asking for a chicken salad sandwich with ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Today’s ...

Ken wants to speak to the manager — of Amazon. A UPS delivery driver has gone viral sharing his “unreasonable” customer request, joining in on a viral TikTok trend. TikTok user @your_uncle_dave posted ...

It’s not always about saying “yes” to every customer request. However, not using the word “no” can make a big impact. My mother used to say, “Never say never.” But I put it there in the headline ...

Over the course of my career (and truthfully, more times than I’d like to think about), I was faced with a significant customer that wanted to leave. Especially if your business is reliant upon a few ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...