Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

For customers, they mean great service in a matter of minutes from the comfort of home or the office instead of trekking across town, fighting traffic, avoiding the window washer guys, parking the car ...

Microsoft on Tuesday (June 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

LET’S be honest – anyone who has called a customer service helpline will know how annoying they can be. Firstly, there’s the catchy yet irritating hold music. Then there’s being accidentally cut-off ...

Artificial Intelligence – or AI – has brought about a sea change in improving business efficiency, employee productivity, and the overall customer experience. Did you know with a Digital Subscription ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...