A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

Dmytro Lazarchuk is a cofounder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. With the Fed hiking interest rates to battle inflation, it ...

I’ve wanted a standing desk for a while now, but could never quite justify it. I already had a perfectly fine writing table in the corner of our dining room. I even purchased a standing desk converter ...

Help desk technicians utilize numerous skills to work with customers and solve technical problems. An employee self-evaluation is a method of helping your help desk staff members reflect on their ...

Digital developments present new opportunities for customer service provision across universities, and artificial intelligence (AI) is a growing part of this mix. While it may not yet be realistic or ...

CMA CGM (America) LLC announced that they will launch a new dedicated export reefer customer service desk on March 30, 2009. The new Export Reefer Customer Service Desk will be based in the Norfolk, ...