James Vorhes, a former General Motors executive who played a key role in shaping customer sales and service practices during a defining era for U.S. automakers, has died at the age of 102. Vorhes ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Have you ever waited in a queue to have a driver’s license renewed and felt your frustration levels rising at the apparent lack of urgency, compassion and accountability? What can you do? You must ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Los Angeles Mayor Karen Bass is leading the ...

Tesla’s auto business is in a sales slump like never before, and the man in charge of reversing it is a career IT executive with little sales experience and an itch to automate even more of the ...

Salford housing association Salix Homes has appointed Gemma Parlby as its new executive director of customer and landlord ...