On Dec. 13, 2023, we researched online advertisements that were displayed on YouTube and other websites that claimed Disney was hiring remote workers to fill various data-entry job roles. The ads ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Arise Virtual Solutions, a work-at-home customer service ...

Dan Rayfield, Oregon’s attorney general-elect, promised he and his executive team will deliver “Disney level customer service” to Oregonians and said he will begin the process of transitioning into ...