Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

It’s the rare construction firm that doesn’t pride itself on putting customers first. But are those customers getting what they truly want? And when employees are asked to go the extra mile on a ...

Not all forms of customer loyalty are created equal. Long-standing Gartner research indicates a clear difference between decreasing the probability of customer defection on the one hand, versus ...

In an organization, customer service roles are often delegated to the business development, marketing or sales departments. But when you are in a leadership role, you are also in a customer service ...

Are you looking for your next great job opportunity? If so, then you may want to consider a position in customer service. It’s a growing field with lots of opportunities in a variety of industries and ...

As consumers in the retail world, we tend to hear more complaints than compliments. Thus, it is my pleasure to relate to you a heartwarming tale involving a major American airline -- DELTA -- where ...

Artificial intelligence is changing the way customer service agents respond to customers. In most cases, the AI bots are suggesting potential agent responses, and no customers are directly talking to ...