Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. There are two distinct ...
Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...
There’s value in improving behaviors to increase customer satisfaction. Whether the pandemic has changed customer behavior forever or just the past year remains to be seen. One thing is certain; ...
The whole world watched in disbelief as YouTube videos surfaced showing passengers being forcibly dragged off United flight 3411 at Chicago O'Hare International Airport. Much has already been written ...
With coaching and custom trainings, COCC’s Center for Business brings affordable, essential wisdom to the Central Oregon ...
A look at what skills hiring authorities look for when evaluating customer experience prospects. “Companies are under increasing pressure to deliver outstanding customer experiences in order to stand ...
As a restaurant owner, your success hinges not only on the menu, but on the continuous delivery of excellent customer service. Your prized chef may create the most amazing culinary confection on the ...
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