Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...
A video that purports to show the announcement of a major layoff at Victoria’s Secret is currently sparking debate on TikTok. Posted by user Heather Saldivar (@heathersaldivar), the video shows a ...
STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...
Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...
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