The Top 25 call handling words and phrases are ranked for positive impact to assist agents in delivering great customer service. It is essential to emphasize that all 25 words and phrases are ...

Your customer service goal should be to never say a blunt “no.” Instead, make every effort to arrive at a “yes” for each customer interaction. In the realm of customer service, a knee-jerk “no” ...

DEAR MISS MANNERS: I work in a customer service role. I often have people thank me, and I know the appropriate response is “You’re welcome.” However, I often have clients express gratitude without ...

Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...