Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

ARLINGTON, VA / ACCESSWIRE / August 18, 2019 / Rick Rahim says one of the greatest challenges businesses often encounter is delivering an outstanding customer experience. Rick further added, ...

In the 1950s, 3-D movies delighted viewers with their startling depth. Today, customer service has its own three dimensions -- the human, business, and hidden dimensions -- that give depth to every ...

We asked industry leaders what the skills and traits are that they look for most when evaluating new customer experience hires. Editor’s note: This article was updated to reflect new data and ...

An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Over the last few years, the bar for the level of expectation for customer experiences has risen exponentially. Consumers and customers accustomed to excellent customer experiences from online ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...

Kroger executives share how empathy, intuitive people skills and active listening create thriving teams and elevate the ...