Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment. Customers want easy, omnichannel options that are often digital-first and ...

Discover how marketers are moving beyond traditional surveys to harness voice and text interactions for genuine voice of the customer analysis and insight. In today's digital landscape, understanding ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, today announced the release of VoC Insights, a groundbreaking ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

The Fall 2025 launch introduces agents, automation, and integrations with Alloy, Salesforce, Linear, and Gong, turning customer signals into real-time intelligence and action Product development has ...

Students who are filling classrooms—in person or virtually—this fall have modern expectations about how their institution can and should be delivering on customer service. Chat bots, apps and other ...