Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

While difficult customers may make up only a small portion of your clientele, that minority can take up an inordinate amount of your time. They can place stress on you and your employees and interfere ...

One important aspect that most seasoned business owners know a thing or two about is how to effectively engage with different types of customers. And while the majority of customers are fairly easy to ...

Clients and customers are the lifeblood of company growth, so be willing to resolve differences amicably and meet them where they’re at. The Fast Company Executive Board is a private, fee-based ...

Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

Communications, PR, public affairs & media relations executives from Forbes Communications Council share firsthand insights. Customer service is an essential component of a company’s success in ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...