The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...

A recent FTC ruling means Amazon must pay $2.5 billion. Amazon allegedly tricked customers into full Prime subscriptions. Customers can receive up to $51. If you're an Amazon Prime subscriber, you ...