Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Artificial intelligence (AI) is quietly reshaping one of the most human parts of any business: the first hello.

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

A medical front office is a busy intersection where health care workers and patients interact. This atmosphere is often fast-paced and requires an eye for detailed record keeping. If your ...

Checking into a hotel anytime soon? Before you do, consider what things might annoy you and try to avoid them before you even ...

In this article, I share how AI can address the healthcare staffing crisis not by replacing people but by helping clinics do ...

Thumbtack today launched Front Desk, a concierge service for small business owners. "Today, our Front Desk team responds to inquiries in two minutes, which means customers are finding help faster than ...

On a business trip several years ago, I checked into my hotel only to realize I had left my entire bag of toiletries at home. After frantically searching the area for a late-night drugstore, I ...