Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

Federal digital service delivery is not an abstract concept for the Centers for Medicare and Medicaid Services. It is a daily operational reality that shapes how millions of Americans interact with ...

Last week, the Digital Service Network at the Beeck Center for Social Impact and Innovation at Georgetown University published a new online tracker that documents details about government digital ...

Despite decades of digitisation of public services, governments have not been sharing the benefits of digitisation with the public. In 2020, the NHS ran a bus-stop poster campaign in England warning ...

Taking advantage of flexible resource allocation, service scalability, and relatively low overhead costs, government agencies use third-party Internet providers to host critical, high-traffic digital ...

What started as a scrappy team of technologists within the federal government more than a decade ago has inspired how several states are using technology to deliver government services today. The U.S.