Psychology Today

Mastering the Art of Complaints, for Customers and Businesses

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
Forbes

How To Resolve Customer Complaints At First Contact

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...
clickondetroit.com

Banks' growing reliance on chatbots to handle customer service tasks worries consumer watchdog

FILE - Consumer Financial Protection Bureau Director Rohit Chopra, speaks from the South Court Auditorium on the White House complex in Washington, April 11, 2022. The Consumer Financial Protection ...
St. Louis Post-Dispatch

Sites that deal with consumer complaints have limited use

*Refers to the latest 2 years of stltoday.com stories. Cancel anytime. Critics call Ed Magedson an extortionist. The Phoenix-area man sees himself as an advocate for consumers and a defender of their ...
WAFF

Banks’ growing reliance on chatbots to handle customer service tasks worries consumer watchdog

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...