Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Our common login portal has two big benefits: It’s single sign-on (SSO) and uses multi-factor-authentication (MFA). SSO means fewer logins and MFA keeps your account safe. In practice, it might go ...

With the coronavirus pushing education online, Hawaii’s public school students and their parents will be able to get technical assistance at home — in multiple languages — through a new ‘Ohana Help ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...