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Due to the uncertainty of what exactly a “five-star” rating means, several organizations have stepped in to measure and ...

For decades patrons would see the same few menu items on a hotel room service menu. Perhaps a burger, BLT, or club sandwich for dinner, or a stack of pancakes in the morning. Room service dining has ...

Room service has long been a hallmark of hotel luxury, but in today’s ultra-competitive hospitality landscape, some hotels are going off-menu and thinking outside the box. Perched high above Central ...

Founder of FPW Media, creating industry-leading brand experiences that engage the next generation of decision-makers in a fast-paced world. Professional service businesses tend to invest significant ...