When it comes to government IT modernization, hybrid clouds have become increasingly common drivers for transformation efforts. A best-of-both-worlds method, the hybrid cloud environment marries ...

We're all living in a world of rapid change. The way we work has been fundamentally altered by the COVID-19 pandemic, and many businesses have had to adapt to hybrid and remote work models. In my ...

The main market opportunities lie in integrating generative AI and AI agents with cloud services, enhancing hybrid/multi-cloud management, and fostering robust developer ecosystems. Vendors focusing ...

New specializations help partners become trusted advisors across every market as global channel ecosystem grows by over 400 percent The COVID-19 pandemic has created unprecedented challenges for ...

At the Cisco Partner Summit in San Diego, Cisco made a major announcement to help MSPs [managed service providers] deliver security services more effectively and more profitably. They announced a ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Highlights: Prognosis Elevate is observability-as-a-service for enterprises managing thousands of UC&C endpoints across multiple vendors. Supports regulated sectors that must balance cloud agility ...

April 27, 2021 — Red Hat, Inc., a leading provider of open source solutions, today announced that it has expanded Red Hat Insights, its predictive analytics offering, across the open hybrid cloud with ...

Google’s Cloud Services Platform for managing hybrid clouds that span on-premise data centers and the Google cloud is coming out of beta today. The company is also changing the product’s name to ...

How does HubSpot scale and sustain a customer-centric culture across 7,000 remote and hybrid employees worldwide? To find out, I had the chance to meet with the vice president of culture and ESG at ...