Amazon’s One Medical is facing scrutiny after leaked documents show one of its call centers failed to escalate calls from senior patients with urgent symptoms, The Washington Post reported June 15.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Amazon’s primary care clinic One Medical allegedly provided guidelines for their employees to use when discussing situations when their call center did not appropriately escalate urgent calls to ...

Primary care provider One Medical instructed staff to offer misleading statements to people who expressed concern over the company’s mishandling of elderly patient calls, according to a new report ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

A medical call center is opening in Columbia and is expected to employ almost 300 people when fully staffed, the S.C. Commerce Department announced Thursday. Call 4 Health provides communications ...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. Objectives: There is little research ...

IMPROVE EMERGENCY RESPONSES IN LOUISVILLE. WHEN YOU CALL 911. IN JEFFERSON COUNTY, A MEDICAL PROFESSIONAL WILL SOON BE ABLE TO ANSWER YOUR CALL. OUR ADDIE MEINERS WENT INSIDE METRO SAFE TO SEE HOW THE ...

The Washington Post reported Amazon's healthcare company One Medical has missed urgent patient safety concerns like blood pressure spikes and clots.

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...