Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer ...

The Colossus of Redmond earlier this week introduced Microsoft Customer Care Framework 2008 (CCF 2008), the latest iteration of the company's agent desktop unification tool. The 2008 version updates ...

January is traditionally a time when Microsoft Gold partners re-enroll in the software giant's partner program. But what is normally an uneventful process is taking on new significance this year as ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Redmond has strengthened its contact center capabilities with the release of Microsoft Customer Care Framework (CCF) 2005, a software solution that takes the integration approach to unifying the agent ...