Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

O2 is closing down its pay-as-you-go data only mobile SIM services later this month. O2 has withdrawn their Pay As You Go (PAYG) Data and iPad SIMs (mobile broadband) from sale to new customers, it ...

Switch will affect music, comedy and theatre fans who book early-bird tickets MOBILE network O2 is urging millions of customers not to miss out over a massive change to its Priority service. The ...

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...

If you are a customer of UK mobile network O2, there’s a change coming this week that could majorly affect how you access the best perks the firm has to offer. Aside from getting access to nationwide ...

O2 is set to scrap its pay-as-you-go data SIMs for existing customers from this Friday. O2 is axing SIMs which are commonly ...