Retail media networks (RMNs) have become as mainstream as existing content and advertising channels. The problem is that RMNs ...

In an era of declining margins, retailers are looking to build high value relationships with customers that don't necessarily ...

Forbes contributors publish independent expert analyses and insights. Jenn covers retail, customer loyalty and behavior, CX and CRM. Sep 09, 2024, 11:30am EDT Walmart will soon join a number of ...

In recent months, as agentic AI has become the hottest topic of the enterprise sector, we’ve been on the look out for real world examples of the theoretical benefits of the technology being put into ...

Every retail initiative, whether it’s AI, personalization or supply-chain transparency, depends on trustworthy customer data.

Logile, Inc., a global leader in AI-powered Connected Workforce solutions, is marking its 20th anniversary with strong market momentum heading into NRF 2026: Retail Big's Show. The company reported an ...

HUDSON, Ohio – Customers are crying foul that their gift cards for Joann, the craft and fabrics retailer, have been voided, saying they were caught by surprise and that the decision was not adequately ...

AI’s role in retail — historically focused on efficiency enhancements — has real potential to bridge the gap between ...

Joann Inc.’s move to stop taking gift cards after Feb. 28 has angered some of the crafts retailer’s customers as the company winds down its operations. The company announced earlier this year that it ...

It seems we learn of new retail closures every day in the wake of a downturned economy. Plus-size retailer Torrid is the latest to announce mass closures in hopes of saving the brand. The company ...

You want to be able to like the place where you are going to get your vehicle's new tires. This is a costly endeavor that will affect your driving for the next several years. In an ideal world, every ...

From Macy's to J.Crew, these retailers are making it harder — and more expensive — to return presents. Here are the return ...