Every year, JD Power conducts a survey to help discern what consumers in the auto market are and aren't happy with.

Premium automakers seem to have the most satisfied customers, but it factors in the car as well as dealership and follow-up ...

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

One popular Japanese model has topped Which's customer satisfaction survey, with motorists praising the vehicle's reliability ...

As businesses and consumers prepare for the 2025 holiday season, new survey data from Snappy shows that gifting remains one of the most meaningful and effective ways to strengthen human connection at ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Reliability was one of the areas where Staten Island’s transit was called out the most. The most frequent response was a ...

Martin Griffiths is the leader of North Northamptonshire Council, which has been controlled by Reform UK since local elections in May [Laura Coffey/BBC] The results of a "milestone" survey will help ...

A Community Satisfaction Survey commissioned by Salem leaders in September found that homelessness and public safety remain ...

SHOW PEOPLE IN NEW ORLEANS ARE GAINING CONFIDENCE IN THE NEW ORLEANS POLICE DEPARTMENT. YEAH, BUT THE SURVEY ALSO FINDS RESIDENTS ARE EAGER TO SEE MORE WORK DONE. WE’RE TALKING ABOUT THE NOPD CITIZEN ...