Only 7% of consumers are extremely satisfied with the customer service brands are providing across channels, according to research from Zendesk. With 60% of all transactions spanning across multiple ...

Although some Craftsman tools have been available to buy at smaller hardware store chains like Ace Hardware, Atwood Ranch & Home, and Blain's, they've largely been items exclusive to Sears Holdings ...

HOFFMAN ESTATES, Ill., Feb. 21, 2019 /PRNewswire/ -- Propelled by a continued commitment to deliver high-quality products to its customers, Sears today announced the launch of the Craftsman Ultimate ...

We’ll send you a myFT Daily Digest email rounding up the latest Retail & Consumer industry news every morning. Sears, the struggling US department store operator, gave its balance sheet a much-needed ...

Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage customers in a meaningful dialogue and capitalize on the social sphere’s growing impact on ...

"I think it's a great concept depending on who they're targeting and what product lines they're trying to move," said Joanne Kim, partner and chief idea officer for Marcus Thomas LLC, a marketing ...

After a disappointing holiday shopping season, the nation’s largest department stores and some of the shoppers who still depend on them are set for an unhappy new year. Macy’s, Kohl’s and other ...

Danaher Corp., based in Washington, announced yesterday that it has been selected by Sears, Roebuck and Co. to become the sole source of Sears Craftsman mechanics’ hand tools for the giant retail ...

If the in-store price on an item bought during the event falls between the day of the sale and Dec. 24, Sears will automatically refund the difference (up to $100) as purchase points applied to the ...

The tool manufacturer that bought Sears’ Craftsman tools line is asking the courts to make Sears stop touting itself as the “real” home of the iconic brand. Stanley Black & Decker bought the Craftsman ...

Simply sign up to the Retail & Consumer industry myFT Digest -- delivered directly to your inbox. Sears, the struggling US department store operator, gave its balance sheet a much-needed boost on ...