Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

Many startup managers find themselves in leadership roles because of their technical skills or entrepreneurial drive, not necessarily because they’ve been formally trained in the art of management.

A customer service manager executes the organizational strategy to support and resolve customer issues and questions. In addition to addressing customer inquiries, the customer service manager also ...