Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...

Let me share a story that fundamentally changed my perspective on project success. In my previous role at a major corporation, I was the typical certified project manager. Armed with my PMP ...

We use earnings and other metrics to measure business success all the time. But by what metrics do we judge ourselves? This executive coach lays it all out. Metrics matter. They’re often used to ...

Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...