The American Foreign Service Association warns an experienced diplomatic workforce “is not easily rebuilt,” after over 4,000 employees left this year.

Data shows that holiday tipping is down slightly and amounts are mostly flat. Here’s a look at who is getting tips for the ...

Surveys are one of the best methods of securing information regarding how customers perceive your company’s service. Often, though, surveys are biased: Many customers complete surveys only if they ...

The Bankrate survey found fewer Americans plan to give tips to workers like teachers, landscape crews, and housekeepers this ...

Editor’s Note: In April, FireRescue conducted a survey on our website, FirefighterNation.com, asking readers to weigh in on customer service in fire and EMS. In this article, Captain Dean Pedrotti of ...

The Public Service Viewpoint Survey aims to at least partially fill the void left by the Federal Employee Viewpoint Survey, which OPM cancelled this year despite a legal requirement that it be ...

Travelers also flagged issues such as malfunctioning refund interfaces, prolonged delays, and limited support from customer ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

A survey by the American Foreign Service Association finds that U.S. diplomats are reeling from layoffs and low morale, leaving American foreign service in crisis.

Dunwoody achieves top-10 in the 2025 Digital Cities Survey for tech use, enhancing transparency and public services.