In past columns, we have talked about communications and giving speeches or presentations. In those columns, I gave tips on how to make speeches and presentations more effective. Let’s take a look at ...

Governor Kim Reynolds used her 2025 Condition of the State address to call on lawmakers to pass a ban on handling a smart phone while driving. (Iowa PBS photo) Handling a cell phone while driving will ...

This episode is about handling difficult negotiations over the phone. Liu Yang, from China, works in sales administration at a Japanese adhesive company. She has been in Japan for four years but ...

Did you know dealers have the most success reaching customers on cold calls at 8:00 AM? Leveraging proper outbound phone handling tactics allows your dealership to get ahead of the competition by ...