Vocalcom, a global provider and publisher of cloud contact center and customer engagement management solutions, offers omnichannel solutions in private or public cloud mode, enabling the optimization ...

Apax Partners has acquired a 65% stake in Vocalcom, a provider of software for customer contact and call centers. The deal included share purchases and a capital increase, the firm said in a written ...

Vocalcom, a provider of customer experience and omnichannel contact center solutions, is unveiling its new contact center solution, Vocalcom Hermes360, available in the cloud or on-premise. Intuitive, ...

PARIS, Feb. 13, 2014 /CNW/ - Vocalcom, world leader in contact center software solutions, is announcing today that it has partnered with TapCrowd, an innovative mobile apps platform, creating the ...

Vocalcom launched the latest version of its Hermes E3 contact center software suite with innovations in mobile and social engagement and rich customer interaction. An all-in-one contact center ...

Vocalcom appoints Chantal Teixeira as CCO. Chantal has over 20 years of experience in B2B and B2C customer service and operations management. Her mission will be to overhaul the Vocalcom service offer ...

Click2Start reduces call center setup or modernization to about five minutes, the company says. In my previous experiences implementing call centers and other premises solutions, five minutes was ...

Health insurance comparison service Choosewell is to deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications' channels. The solution, powered by ...

Vocalcom, a leading software publisher and manufacturer of technology solutions for call and contact centers, recently launched the fourth version of Hermes.Net Contact Center Software. 21 May 2009 ...

SAN FRANCISCO, CA--(Marketwired - Jun 11, 2014) - Call center businesses can improve their profits and decrease their expenses by signing up for VoIP services. VoIP services can also enhance ...