Magic Software Enterprises Ltd. a provider of mobile, cloud-based, and on-premise application and business integration platforms, announced that it has inked a new partnership with Netential. In a ...

One thing that has always been a pain about IVR systems is the lack of user control: With “traditional” IVRs, when the user wants to change inbound/outbound messages and routing schemes, they have to ...

Internet2 has successfully implemented SIP cloud voice services at its latest office in Emeryville, California. The country’s major higher education institutions have established an affiliate-owned ...

With the introduction of MXvirtual, a fully integrated unified communication solution and IP phone system in a VMware Ready virtual appliance, Zultys (News - Alert) has taken yet another step to ...

The Federal Trade Commission (FTC (News - Alert)) announced over the summer that it would review and revise the national Telemarketing Sales Rule (TSR), which protects Americans from overwhelming ...

A survey by Accenture (News - Alert) has found that more than half - 53 percent - of consumers are considering switching to a new insurance provider over the next 12 months and a rapidly growing ...

In a still fragile economy, businesses this year continue to keep focus on unnecessary expenses and try to manage to do more with less. With telecom expenses often accounting for up to 20 percent of ...

SMART, one of the premier providers of workforce management solutions, recently announced that it has extended its offering to the NHS with the addition of fully integrated SMART Doctors Rostering.

It is getting very apparent that the current shifting of communications technology to software and mobile, multimodal devices (smartphones, tablets) is also driving business communications towards ...

Ciena is a Web-scale networking whiz, with unparalleled expertise in implementing the next generation in programmable networking solutions. However, in a step to improve revenue processes in its NFV ...

DukeNet Communications has completed a significant expansion of its fiber network. Now, the master agent targeting companies in Birmingham and Huntsville, Ala ...

An interesting report on the recent master agent get-together from industry observer Khali Henderson—was it a smackdown or a mashup? Henderson says the talk among master agents at the 2011 ...