Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Southwest Airlines was once known for its amazing customer service. In fact, JD Power’s 2025 North American Airline Satisfaction Study revealed that Southwest “ranks highest in customer satisfaction ...

QSC shares insights on their 2025 Quest for Quality win, revealing their strategy for exceptional, partner-focused customer ...

Bartering turns downtime into a valuable commodity, but it shouldn’t form the basis of an HVAC business. Barter should only ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

A 16th century pub with "amazing food and fantastic service" is for sale at a jaw dropping price, after closing suddenly leaving regulars gutted. The Six Bells in Newdigate is a rare example of a ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The Singapore’s Best Customer Service 2025/2026 rankings are based on the results of an independent online survey. The respondents are customers in Singapore who have made purchases, used services or ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it’s just a question about an ...