A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

In a market where expectations are high, customer experience is the ultimate differentiator, with the guiding principle clear ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

See how leading smart TV brands rank by customer satisfaction in 2025, from Insignia to Samsung, based on reports, reviews, features, and expert ratings.

JD Wetherspoon has surpassed Premier Inn in a Which? ranking, with its more than 50 pub-attached hotels contributing to a 76% ...

However good these endeavours are, they sometimes serve as a veneer, an annual window dressing that hides a more troubling ...