The buy-now, pay-later company Klarna said in internal messages that a security issue could have cost it $41 million in legal ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Honest Loans launches the Best Same-Day Personal Loans with Guaranteed Approval and No Credit Check for borrowers with Bad Credit-fast, secure, and trusted nationwide.

Anyone who has ever worked stressful retail jobs can assure you, no, the customer is most certainly not always right. The ...

Code freezes don’t actually prevent bad experiences. In fact, they can make it harder for teams to respond quickly and ...

SoFi and Upstart are well-known online lenders that offer fast personal loans without the hassles of applying through a bank. SoFi’s larger loan limits and low fees appeal to well-qualified borrowers, ...

Humans still matter most. Google Research head Yossi Matias argues that AI won’t replace scientists — it will multiply their ...

RadCred’s AI delivers same-day emergency cash to underbanked Americans across 16 states with transparent terms and FICO-safe soft credit checks ...

A small percentage of domestic flights were canceled on Friday, but Transportation Secretary Sean Duffy said the reductions, ...