The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Briana Fair, a mental health clinician with the San Mateo Police Department, received a dozen voicemails from the same ...

San Mateo adopted a new approach to mental health 911 calls by pairing police with mental health clinicians. Researchers found that it reduced the number of future mental health emergency calls and ...

DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...

Staff at LifeSpan Resources, a Southern Indiana agency designed to help people live independently, say they feel stuck after ...

An attorney from Salem had his license suspended by the Virginia State Bar Disciplinary Board for encouraging his client to ...

The victims of 'relentless disgusting sexual phone calls' have spoken out after the man responsible was spared jail.

The FBI has issued a new warning as attacks surge over the holidays. None of the lures are new, but cybercriminals know you’re more likely to fall victim when your guard is down. Even the bureau’s own ...

Thousands of security guards were abruptly sacked on Tuesday after MA Services entered voluntary administration, leaving ...

A Times investigation examines how Downtown LA Law Group, a firm at the center of L.A. County's historic settlement over sex ...

Minnesota officials deny daycare fraud allegations after viral video questioned state-funded centers, sparking widespread ...