What is Agentic AI? Unlike traditional AI tools that merely offer suggestions, agentic AI operates autonomously, utilizing reasoning, planning, and execution capabilities to achieve specific goals.

Automated customer service can often lead to heightened frustration among users, particularly when the technology fails to deliver tangible results. Jeff Fettes, CEO of Laivly, highlights that many ...

Genesys is launching a full Genesys Cloud core region in Singapore, moving from satellite to core to strengthen data residency, compliance, and agentic AI CX across Asia.

TTEC Holdings, Inc. ( ($TTEC) ) has released its Q3 earnings. Here is a breakdown of the information TTEC Holdings, Inc. presented to its ...

His latest article, US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis, analyzes how United, Delta, American, and Southwest responded to the FAA directive, revealing ...