By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Ask a Chief Customer Officer and a CMO what their strategies are and you will often get very different answers. Marketing and ...

His latest article, US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis, analyzes how United, Delta, American, and Southwest responded to the FAA directive, revealing ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

What is Agentic AI? Unlike traditional AI tools that merely offer suggestions, agentic AI operates autonomously, utilizing reasoning, planning, and execution capabilities to achieve specific goals.

CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced the winners of the 2025 LISTEN Awards at its annual user co ...

Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...