Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

The Ford Signature 2.0 global showroom experience incorporates elements of hospitality to allow the vehicle shopper to lead their visit.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

Spanish fashion retailer MANGO is sending notices of a data breach to its customers, warning that its marketing vendor suffered a compromise exposing personal data. Founded in 1984 in Barcelona, MANGO ...

Forbes contributors publish independent expert analyses and insights. I write about retail and the forces that are redefining shopping. Nift, the technology company connecting e-commerce platforms to ...

A grocery store that opened in Wellington, Florida, last year has become a viral sensation for its sip-and-shop environment. At this particular Publix supermarket, shoppers can push carts with ...